Clarity in conversation
Identify which information your team needs to explain more clearly to people contacting your practice or clinic.
Education · Patient communication
Learning for patient communication
Support the people communicating with patients at your practice or clinic with knowledge to organize conversations and guide appointment requests.
Education · Patient communication
How can you support the people handling questions and appointment requests?
In an individual practice or a clinic, secretaries and receptionists handle questions, appointment requests and follow-ups. When those situations are challenging, learning can help the team guide people looking for care.
WE Academy brings together content on communication, marketing, and sales. Explore the available collection and talk to WE to check what may be useful for your learning needs.
Organizing patient communication
Look at the stages from first contact to booking and the points that need a follow-up.
Learning with a purpose
Use everyday difficulties to guide the choice of topics worth studying.
A starting point for your team’s learning.
- Communication difficulties identified respectfully.
- Clear goals for seeking knowledge.
- Attention to the difference between an inquiry and a booking.
- Available WE Academy content to explore.
WE Marketing
How the conversation starts
Identify a need
Discuss with the team which questions come up most often in everyday work.
Explore the collection
Review the content available at WE Academy and how it relates to that need.
Choose your next step
Ask WE your questions before choosing how to begin learning.
WE Marketing
What does your team need to learn right now?
Explore WE Academy and discuss the content available for your needs.
Explore WE Academy